Customer Support

We’re Here to Help 🌿

At EcoJuteWorld.com, we value your trust and are committed to making your shopping experience smooth, satisfying, and sustainable. Whether you have a question about our products, your order, or our policies — our support team is always ready to assist you.

📩 Contact Us

Have a question or need help with your order?

Email: [email protected]
Phone/WhatsApp: +[Your Number] (Available Mon–Sat, 9 AM–6 PM GMT)
Contact Form: [Link to your website form]

We usually respond within 24 hours (excluding Sundays & holidays).

📦 Order & Shipping Support

Order Confirmation: You’ll receive a confirmation email once your order is placed.
Tracking: Once shipped, we’ll send you a tracking number via email.
Delivery Time: Global shipping typically takes 5–14 business days, depending on location.
Shipping Rates: Calculated at checkout based on your delivery address.

🔁 Returns & Refunds

Not satisfied with your order? No worries!

Returns accepted within 7 days of delivery
Items must be unused and in original packaging
Refunds processed within 5–7 business days after return approval
Read our full Return & Refund Policy

❓ FAQs

Browse our Frequently Asked Questions for quick answers about:

Product care
Bulk or wholesale orders
Eco-friendly practices
Payment & security

🌍 Wholesale & B2B Inquiries

Interested in bulk purchasing or becoming a distributor?
Reach out to our team at [email protected] for pricing, catalogs, and partnerships.

🙌 We’re Listening

Your feedback helps us grow greener. Share your experience, suggestions, or concerns anytime — we truly value your voice.

EcoJuteWorld.com – Connecting the World with Sustainable Solutions
Thank you for supporting eco-conscious living!