Return & Refund Policy

At EcoJuteWorld.com, we care about your satisfaction just as much as we care about the planet. If something isn’t quite right with your order, we’re here to make it right — simply and sustainably.

Returns

We accept returns within 7 days of delivery for unused, unopened items.

To qualify for a return:

• The product must be in its original packaging and condition

• A receipt or proof of purchase is required

• You must contact us before sending the item back

Please email us at [email protected] with your order details and reason for return. We’ll respond quickly with instructions.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the refund status. If approved, your refund will be issued to your original payment method within 5–7 business days.

Exchanges

Received a damaged or incorrect item? No worries — we’ll replace it at no extra cost. Please notify us within 3 days of delivery with photos of the issue at [email protected].

Non-Returnable Items

• Used or damaged items not caused by shipping

• Custom-made or personalized products

• Sale or clearance items

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item). Original shipping charges are non-refundable.

---

Need Help?

We’re always here to help. For any questions, email us at [email protected] or message us through our contact page.

Thank you for supporting sustainable living with EcoJuteWorld.com!